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What is the oDesk Guarantee?

Jacqueline Pittenger
posted this on February 3, 2013, 11:17 PM

The Basics

The oDesk Guarantee is our promise that an hour worked is an hour paid, and an hour paid is an hour worked.

The Background

It's pretty straightforward—clients should only pay for hours worked, and freelancers should be paid for work they've done. So we created the tools we need to deliver on the oDesk Guarantee:

  • Work Diary — For every hourly contract, clients can check their freelancer's Work Diary to see work-in-progress snapshots and pay only for work done.
  • Team App — Freelancers logging hourly time using the oDesk Team App are guaranteed payment for hours worked.

Please note that the oDesk Guarantee does not apply to fixed-price projects or manual time. For more details and other limitations, see the oDesk User Agreement Section 5.3.

More info for clients here. More info for freelancers here. You must be logged in with the correct account type to access these links.

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