posted this on February 03, 2013 11:17 PM
The oDesk Guarantee is our promise that an hour worked is an hour paid, and an hour paid is an hour worked.
It's pretty straightforward—clients should only pay for hours worked, and freelancers should be paid for work they've done. So we created the tools we need to deliver on the oDesk Guarantee:
Please note that the oDesk Guarantee does not apply to fixed-price projects or manual time. For more details and other limitations, see the oDesk User Agreement Section 5.3.
More info for clients here. More info for freelancers here. You must be logged in with the correct account type to access these links.
Support Ticket System by Zendesk